General inquiries
Questions about Ariax, supported design workflows, or bringing a new protein-design project onto the platform.
Support
Questions about your protein-design workflow?
Whether you are choosing a workflow, preparing inputs, launching a design campaign, or tracking a project, we will help you reach the right place.
- 01Workflow selection and inputs
- 02Project setup, status, and outputs
- 03Billing and purchase orders
01Contact directory
Start with the route that fits.
Send enough project context for us to understand the scientific objective and where the workflow stopped making sense.
For technical questions, include the project type, project name, and the stage you are working through. Do not email passwords or access credentials.
Technical support
Help with target inputs, project setup, failed runs, project status, or finding design outputs.
Billing and payments
Questions about GPU-compute charges, credits, purchase orders, invoices, or payment methods.
Researcher community
Compare notes with other people designing on Ariax.
Exchange setup tips and workflow questions with other researchers using the platform.Documentation
Find the answer and get back to designing.
Browse guidance for workflow inputs, project setup, GPU pricing, project status, outputs, and account support.